Privacy Policy

1. Introduction

RMFX Limited (trading as “4XVC”) (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains what information we collect when you visit our website, open an account or use our trading services, how we use it, with whom we share it and the rights available to you.

By accessing our website or services you acknowledge that you have read and understood this policy. If you do not agree with it, please do not use our website or services.

2. Who We Are

RMFX Limited (trading as “4XVC”) is licensed by the Financial Services Commission (FSC) under License No: MC13/2024, Company Registration SC389486, with offices at FLORA Building, 3rd Floor, Offices 302 & 303, Karl-Liebknecht-Straße 29, 10178 Berlin, Germany. We act as the data controller for the personal data described in this policy.

3. Information We Collect

We collect only the information necessary to provide our services and meet our legal and regulatory obligations, including:

• Identity data: full name, date of birth, nationality, government-issued identification and photographs.
• Contact data: residential address, email address and telephone numbers.
• Financial data: employment status, income, source of funds and wealth, bank and payment card details, and wallet addresses.
• Knowledge and experience data: answers to appropriateness questionnaires regarding trading experience and understanding of risk.
• Transaction data: deposits, withdrawals, trading activity and account history.
• Technical data: IP address, device and browser type, operating system, login times, and cookies or similar identifiers.
• Communications: emails, chat transcripts and recorded telephone calls with our team.

4. How We Collect Information

We collect information directly from you during registration, verification and ongoing use of your account; automatically through cookies and platform logs; and from third parties such as identity-verification providers, payment processors, credit-reference and sanctions-screening agencies, and introducing brokers where applicable.

5. How We Use Your Information

We use personal data to: open, verify and administer your account; process deposits, withdrawals and trades; comply with anti-money-laundering (AML), counter-terrorist-financing and know-your-customer (KYC) obligations; assess the appropriateness of our products for you; prevent fraud and abuse; provide customer support; improve our website, platforms and services; and, where you have agreed, send you marketing communications.

We will not use your data for purposes incompatible with those described here without informing you and, where required, obtaining your consent.

6. Legal Bases for Processing

We process personal data where it is necessary to perform our contract with you, to comply with a legal or regulatory obligation, for our legitimate interests (such as securing our systems and improving services) provided those interests are not overridden by your rights, or where you have given consent, which you may withdraw at any time.

7. Sharing of Information

We do not sell your personal data. We may share it, on a need-to-know basis and under appropriate confidentiality safeguards, with:

• regulators, law-enforcement and tax authorities where required by law;
• banks, payment service providers and electronic money institutions that process your transactions;
• identity-verification, compliance and fraud-prevention service providers;
• liquidity providers and technology vendors that support platform operation;
• professional advisers such as auditors and legal counsel;
• affiliated companies within our group; and
• a purchaser or successor in the event of a merger or transfer of business.

8. International Transfers

Your information may be transferred to, and processed in, countries outside your country of residence. Where this occurs we implement appropriate safeguards, such as standard contractual clauses, to ensure your data receives an adequate level of protection.

9. Data Security

We maintain technical and organisational measures designed to protect personal data against unauthorised access, loss or alteration, including encryption in transit, access controls, network monitoring and staff confidentiality obligations. No method of transmission over the internet is completely secure; you are responsible for keeping your login credentials confidential.

10. Data Retention

We retain personal data for as long as your account is open and thereafter for the period required by applicable AML and record-keeping laws, which is normally at least five (5) years after the end of the business relationship, or longer where required by a regulator or for the establishment or defence of legal claims.

11. Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, erasure, restriction of or objection to processing, data portability, and withdrawal of consent. Certain rights may be limited where we are legally required to keep information. To exercise your rights, email [email protected]. We may ask you to verify your identity before responding.

12. Cookies

Our website uses essential cookies to operate securely and, with your consent, analytics and preference cookies to understand usage and improve your experience. You can manage cookies through your browser settings; disabling some cookies may affect site functionality.

13. Marketing Communications

Where permitted, we may send you information about our products, market updates and webinars. You can opt out at any time by using the unsubscribe link in our emails or contacting support.

14. Children

Our services are not directed at individuals under 18 years of age and we do not knowingly collect their personal data.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its effective date. Material changes will be communicated to account holders by email or through the Client Area.

16. Contact Us

For any questions about this policy or our handling of your data, contact us at [email protected], call +442038859504 / +4932212248020, or write to: FLORA Building, 3rd Floor, Office 302 & Office 303, Karl-Liebknecht-Straße 29, 10178 Berlin, Germany.